{"id":7302,"date":"2025-04-11T17:07:53","date_gmt":"2025-04-11T15:07:53","guid":{"rendered":"https:\/\/mobiladeluxonline.ro\/?page_id=7302"},"modified":"2025-04-15T14:12:04","modified_gmt":"2025-04-15T12:12:04","slug":"politica-de-retur","status":"publish","type":"page","link":"https:\/\/mobiladeluxonline.ro\/en\/politica-de-retur\/","title":{"rendered":"Politica de retur"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"7302\" class=\"elementor elementor-7302\" data-elementor-settings=\"{&quot;element_pack_global_tooltip_width&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;element_pack_global_tooltip_width_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;element_pack_global_tooltip_width_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;element_pack_global_tooltip_padding&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_padding_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_padding_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_border_radius&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_border_radius_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_border_radius_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true}}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7a1951c e-flex e-con-boxed e-con e-parent\" data-id=\"7a1951c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6cb98e7 elementor-widget elementor-widget-text-editor\" data-id=\"6cb98e7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"\" data-start=\"307\" data-end=\"721\">Conform articolului 9, alin. 1 din Ordonan\u021ba Guvernului nr. 34 din 12 iunie 2014 privind drepturile consumatorilor \u00een cadrul contractelor \u00eencheiate la distan\u021b\u0103, ave\u021bi dreptul de a v\u0103 retrage din contract, f\u0103r\u0103 a preciza motivele, \u00een termen de <strong data-start=\"550\" data-end=\"576\">14 zile calendaristice<\/strong> de la data la care dumneavoastr\u0103 sau o parte ter\u021b\u0103, alta dec\u00e2t transportatorul, indicat\u0103 de dumneavoastr\u0103, intr\u0103 \u00een posesia fizic\u0103 a produselor.<\/p><h4 data-start=\"723\" data-end=\"754\">Cum pute\u021bi solicita returul<\/h4><p class=\"\" data-start=\"756\" data-end=\"1056\">Pentru a v\u0103 exercita dreptul de retragere, este necesar s\u0103 ne comunica\u021bi inten\u021bia de retur printr-o <strong data-start=\"856\" data-end=\"881\">declara\u021bie neechivoc\u0103<\/strong>, transmis\u0103 la adresa de e-mail: <strong data-start=\"914\" data-end=\"945\"><a rel=\"noopener\" data-start=\"916\" data-end=\"943\">office@mobiladeluxonline.ro<\/a><\/strong>. V\u0103 rug\u0103m s\u0103 <strong data-start=\"959\" data-end=\"1026\">desc\u0103rca\u021bi, completa\u021bi \u0219i ata\u0219a\u021bi \u00een e-mail formularul de retur<\/strong>, pe care \u00eel pute\u021bi g\u0103si aici:<\/p><p class=\"\" data-start=\"1058\" data-end=\"1126\">\ud83d\udcc4 <a href=\"https:\/\/mobiladeluxonline.ro\/wp-content\/uploads\/2025\/04\/Formular_Retur_Mobclass.pdf\">[Descarc\u0103 formularul de retur]<\/a><\/p><p class=\"\" data-start=\"1128\" data-end=\"1268\">Formularul completat trebuie trimis pe adresa de e-mail men\u021bionat\u0103 mai sus <strong data-start=\"1203\" data-end=\"1267\">\u00een cel mult 14 zile calendaristice de la primirea produselor<\/strong>.<\/p><hr class=\"\" data-start=\"1270\" data-end=\"1273\" \/><h4 data-start=\"1275\" data-end=\"1295\">Condi\u021bii de retur<\/h4><ul data-start=\"1297\" data-end=\"1812\"><li class=\"\" data-start=\"1297\" data-end=\"1439\"><p class=\"\" data-start=\"1299\" data-end=\"1439\">Produsele trebuie returnate <strong data-start=\"1327\" data-end=\"1371\">\u00een aceea\u0219i stare \u00een care au fost livrate<\/strong>, f\u0103r\u0103 urme de uzur\u0103, zg\u00e2rieturi, lovituri, pete sau urme de montaj.<\/p><\/li><li class=\"\" data-start=\"1440\" data-end=\"1575\"><p class=\"\" data-start=\"1442\" data-end=\"1575\">Returul este acceptat doar dac\u0103 produsul este \u00eenso\u021bit de toate <strong data-start=\"1505\" data-end=\"1574\">accesoriile, ambalajul original \u0219i documentele de livrare\/factura<\/strong>.<\/p><\/li><li class=\"\" data-start=\"1576\" data-end=\"1748\"><p class=\"\" data-start=\"1578\" data-end=\"1748\">Nu accept\u0103m produse returnate care prezint\u0103 <strong data-start=\"1622\" data-end=\"1677\">deterior\u0103ri cauzate de manipulare necorespunz\u0103toare<\/strong> din partea clientului sau care nu mai pot fi rev\u00e2ndute ca produse noi.<\/p><\/li><li class=\"\" data-start=\"1749\" data-end=\"1812\"><p class=\"\" data-start=\"1751\" data-end=\"1812\"><strong data-start=\"1751\" data-end=\"1811\">Costurile de returnare sunt suportate integral de client<\/strong>.<\/p><\/li><\/ul><hr class=\"\" data-start=\"1814\" data-end=\"1817\" \/><h4 data-start=\"1819\" data-end=\"1839\">Rambursarea sumei<\/h4><p class=\"\" data-start=\"1841\" data-end=\"2067\">\u00cen cazul retragerii din contract, vom rambursa suma achitat\u0103 pentru produse f\u0103r\u0103 \u00eent\u00e2rzieri nejustificate, dar <strong data-start=\"1952\" data-end=\"1995\">nu mai t\u00e2rziu de 14 zile calendaristice<\/strong> de la data la care suntem informa\u021bi cu privire la decizia de retragere.<\/p><ul data-start=\"2069\" data-end=\"2399\"><li class=\"\" data-start=\"2069\" data-end=\"2218\"><p class=\"\" data-start=\"2071\" data-end=\"2218\">Rambursarea se va face prin aceea\u0219i metod\u0103 de plat\u0103 utilizat\u0103 la comand\u0103, <strong data-start=\"2145\" data-end=\"2217\">cu excep\u021bia cazului \u00een care clientul solicit\u0103 expres o alt\u0103 variant\u0103<\/strong>.<\/p><\/li><li class=\"\" data-start=\"2219\" data-end=\"2399\"><p class=\"\" data-start=\"2221\" data-end=\"2399\">\u00cen cazul \u00een care produsul returnat este deteriorat sau lipsesc componente, ne rezerv\u0103m dreptul de a <strong data-start=\"2321\" data-end=\"2352\">refuza returnarea integral\u0103<\/strong> a sumei sau de a re\u021bine o parte propor\u021bional\u0103.<\/p><\/li><\/ul><hr class=\"\" data-start=\"2401\" data-end=\"2404\" \/><h4 data-start=\"2406\" data-end=\"2430\">Observa\u021bii importante<\/h4><ul data-start=\"2432\" data-end=\"3004\"><li class=\"\" data-start=\"2432\" data-end=\"2668\"><p class=\"\" data-start=\"2434\" data-end=\"2668\">La primirea coletului, v\u0103 rug\u0103m s\u0103 <strong data-start=\"2469\" data-end=\"2507\">verifica\u021bi integritatea produsului<\/strong>. \u00cen cazul \u00een care observa\u021bi deterior\u0103ri sau defecte, v\u0103 rug\u0103m s\u0103 <strong data-start=\"2573\" data-end=\"2596\">nu monta\u021bi produsul<\/strong> \u0219i s\u0103 ne contacta\u021bi \u00een maximum <strong data-start=\"2628\" data-end=\"2653\">5 zile calendaristice<\/strong> de la primire.<\/p><\/li><li class=\"\" data-start=\"2669\" data-end=\"2760\"><p class=\"\" data-start=\"2671\" data-end=\"2760\">Orice reclama\u021bie ulterioar\u0103 mont\u0103rii produsului nu va mai putea fi solu\u021bionat\u0103 favorabil.<\/p><\/li><li class=\"\" data-start=\"2761\" data-end=\"3004\"><p class=\"\" data-start=\"2763\" data-end=\"3004\">\u00cen cazul comenzilor livrate cu men\u021biunea \u201e<strong data-start=\"2805\" data-end=\"2836\">deschidere colet la livrare<\/strong>\u201d, semnarea documentului de livrare confirm\u0103 <strong data-start=\"2881\" data-end=\"2924\">acceptarea produsului \u00een stare conform\u0103<\/strong> \u0219i <strong data-start=\"2928\" data-end=\"3003\">anuleaz\u0103 posibilitatea unei reclama\u021bii ulterioare legate de integritate<\/strong>.<\/p><\/li><\/ul><hr class=\"\" data-start=\"3006\" data-end=\"3009\" \/><p class=\"\" data-start=\"3011\" data-end=\"3139\">Pentru \u00eentreb\u0103ri suplimentare sau informa\u021bii legate de retur, ne pute\u021bi contacta prin e-mail la: <strong data-start=\"3108\" data-end=\"3139\"><a rel=\"noopener\" data-start=\"3110\" data-end=\"3137\">office@mobiladeluxonline.ro<\/a><\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0e86fdc e-flex e-con-boxed e-con e-parent\" data-id=\"0e86fdc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7381e5e elementor-widget elementor-widget-spacer\" data-id=\"7381e5e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Conform articolului 9, alin. 1 din Ordonan\u021ba Guvernului nr. 34 din 12 iunie 2014 privind drepturile consumatorilor \u00een cadrul contractelor \u00eencheiate la [&hellip;]<\/p>","protected":false},"author":8,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-7302","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Politica de retur - MobilaDeLuxOnline.ro<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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